# Generated by Django 5.0.2 on 2025-07-23 15:24

import django.db.models.deletion
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        ('customers', '0001_initial'),
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='TicketCategory',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('name', models.CharField(max_length=100)),
                ('description', models.TextField(blank=True)),
                ('is_active', models.BooleanField(default=True)),
            ],
            options={
                'verbose_name_plural': 'Ticket Categories',
            },
        ),
        migrations.CreateModel(
            name='Ticket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('ticket_number', models.CharField(max_length=20, unique=True)),
                ('title', models.CharField(max_length=200)),
                ('description', models.TextField()),
                ('priority', models.CharField(choices=[('low', 'Low'), ('medium', 'Medium'), ('high', 'High'), ('urgent', 'Urgent')], default='medium', max_length=20)),
                ('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In Progress'), ('resolved', 'Resolved'), ('closed', 'Closed')], default='open', max_length=20)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('resolved_at', models.DateTimeField(blank=True, null=True)),
                ('assigned_technician', models.ForeignKey(blank=True, limit_choices_to={'role': 'technician'}, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
                ('customer', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='tickets', to='customers.customer')),
                ('category', models.ForeignKey(null=True, on_delete=django.db.models.deletion.SET_NULL, to='tickets.ticketcategory')),
            ],
        ),
        migrations.CreateModel(
            name='TicketAttachment',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('file', models.FileField(upload_to='ticket_attachments/')),
                ('filename', models.CharField(max_length=200)),
                ('uploaded_at', models.DateTimeField(auto_now_add=True)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='attachments', to='tickets.ticket')),
                ('uploaded_by', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL)),
            ],
        ),
        migrations.CreateModel(
            name='TicketComment',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('comment', models.TextField()),
                ('is_internal', models.BooleanField(default=False, help_text='Internal comments not visible to customers')),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='comments', to='tickets.ticket')),
                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL)),
            ],
            options={
                'ordering': ['created_at'],
            },
        ),
    ]