{% extends 'base.html' %}

{% block title %}My Tickets - Marketing - Optinet Global Links{% endblock %}

{% block extra_css %}
{% include 'customers/marketing_nav.html' %}
<style>
    .ticket-card {
        transition: transform 0.2s, box-shadow 0.2s;
        border: none;
        border-left: 4px solid transparent;
    }
    
    .ticket-card:hover {
        transform: translateY(-2px);
        box-shadow: 0 4px 12px rgba(0,0,0,0.15);
    }
    
    .priority-urgent { border-left-color: #dc3545; }
    .priority-high { border-left-color: #fd7e14; }
    .priority-medium { border-left-color: #ffc107; }
    .priority-low { border-left-color: #28a745; }
    
    .filter-section {
        background: #f8f9fa;
        border-radius: 0.5rem;
        padding: 1rem;
        margin-bottom: 2rem;
    }
</style>
{% endblock %}

{% block content %}
<div class="container-fluid">
    {% include 'customers/marketing_nav.html' %}
    
    <!-- Header -->
    <div class="d-flex justify-content-between align-items-center mb-4">
        <div>
            <h1 class="h3 mb-2">My Tickets</h1>
            <p class="text-muted">Support tickets created by you</p>
        </div>
        <div class="d-flex gap-2">
            <a href="{% url 'tickets:ticket_create' %}" class="btn btn-primary">
                <i class="bi bi-plus-circle"></i> Create Ticket
            </a>
            <a href="{% url 'customers:marketing_dashboard' %}" class="btn btn-outline-secondary">
                <i class="bi bi-arrow-left"></i> Dashboard
            </a>
        </div>
    </div>

    <!-- Statistics -->
    <div class="row mb-4">
        <div class="col-md-3">
            <div class="card text-center">
                <div class="card-body">
                    <h4 class="text-primary">{{ total_tickets }}</h4>
                    <small class="text-muted">Total Tickets</small>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card text-center">
                <div class="card-body">
                    <h4 class="text-warning">{{ open_tickets }}</h4>
                    <small class="text-muted">Open</small>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card text-center">
                <div class="card-body">
                    <h4 class="text-info">{{ in_progress_tickets }}</h4>
                    <small class="text-muted">In Progress</small>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card text-center">
                <div class="card-body">
                    <h4 class="text-success">{{ resolved_tickets }}</h4>
                    <small class="text-muted">Resolved</small>
                </div>
            </div>
        </div>
    </div>

    <!-- Filters -->
    <div class="filter-section">
        <form method="get" class="row align-items-end">
            <div class="col-md-4">
                <label class="form-label">Status</label>
                <select name="status" class="form-select">
                    <option value="">All Statuses</option>
                    <option value="open" {% if status_filter == 'open' %}selected{% endif %}>Open</option>
                    <option value="in_progress" {% if status_filter == 'in_progress' %}selected{% endif %}>In Progress</option>
                    <option value="resolved" {% if status_filter == 'resolved' %}selected{% endif %}>Resolved</option>
                    <option value="closed" {% if status_filter == 'closed' %}selected{% endif %}>Closed</option>
                </select>
            </div>
            <div class="col-md-4">
                <label class="form-label">Priority</label>
                <select name="priority" class="form-select">
                    <option value="">All Priorities</option>
                    <option value="low" {% if priority_filter == 'low' %}selected{% endif %}>Low</option>
                    <option value="medium" {% if priority_filter == 'medium' %}selected{% endif %}>Medium</option>
                    <option value="high" {% if priority_filter == 'high' %}selected{% endif %}>High</option>
                    <option value="urgent" {% if priority_filter == 'urgent' %}selected{% endif %}>Urgent</option>
                </select>
            </div>
            <div class="col-md-4">
                <button type="submit" class="btn btn-outline-primary me-2">
                    <i class="bi bi-search"></i> Filter
                </button>
                <a href="{% url 'customers:marketing_tickets' %}" class="btn btn-outline-secondary">
                    <i class="bi bi-x-circle"></i> Clear
                </a>
            </div>
        </form>
    </div>

    <!-- Tickets List -->
    {% if page_obj %}
        <div class="row">
            {% for ticket in page_obj %}
                <div class="col-lg-6 mb-3">
                    <div class="card ticket-card h-100 priority-{{ ticket.priority }}">
                        <div class="card-header d-flex justify-content-between align-items-center">
                            <div>
                                <h6 class="mb-0">{{ ticket.ticket_id }}</h6>
                                <small class="text-muted">{{ ticket.customer_name }}</small>
                            </div>
                            <div class="d-flex gap-1">
                                <span class="badge bg-{% if ticket.priority == 'urgent' %}danger{% elif ticket.priority == 'high' %}warning{% elif ticket.priority == 'medium' %}info{% else %}secondary{% endif %}">
                                    {{ ticket.get_priority_display }}
                                </span>
                                <span class="badge bg-{% if ticket.status == 'open' %}primary{% elif ticket.status == 'in_progress' %}info{% elif ticket.status == 'resolved' %}success{% else %}secondary{% endif %}">
                                    {{ ticket.get_status_display }}
                                </span>
                            </div>
                        </div>
                        <div class="card-body">
                            <h6 class="card-title">{{ ticket.title }}</h6>
                            <p class="card-text text-muted small">
                                {{ ticket.description|truncatewords:20 }}
                            </p>
                            <div class="d-flex justify-content-between align-items-center mt-3">
                                <small class="text-muted">
                                    Created {{ ticket.created_at|date:"M d, Y" }}
                                </small>
                                <a href="{% url 'tickets:ticket_detail' ticket.ticket_id %}" class="btn btn-sm btn-outline-primary">
                                    <i class="bi bi-eye"></i> View
                                </a>
                            </div>
                        </div>
                    </div>
                </div>
            {% endfor %}
        </div>

        <!-- Pagination -->
        {% if page_obj.has_other_pages %}
            <nav aria-label="Tickets pagination">
                <ul class="pagination justify-content-center">
                    {% if page_obj.has_previous %}
                        <li class="page-item">
                            <a class="page-link" href="?page=1">&laquo; First</a>
                        </li>
                        <li class="page-item">
                            <a class="page-link" href="?page={{ page_obj.previous_page_number }}">Previous</a>
                        </li>
                    {% endif %}
                    
                    <li class="page-item active">
                        <span class="page-link">{{ page_obj.number }} of {{ page_obj.paginator.num_pages }}</span>
                    </li>
                    
                    {% if page_obj.has_next %}
                        <li class="page-item">
                            <a class="page-link" href="?page={{ page_obj.next_page_number }}">Next</a>
                        </li>
                        <li class="page-item">
                            <a class="page-link" href="?page={{ page_obj.paginator.num_pages }}">Last &raquo;</a>
                        </li>
                    {% endif %}
                </ul>
            </nav>
        {% endif %}
    {% else %}
        <div class="text-center py-5">
            <i class="bi bi-ticket-perforated text-muted" style="font-size: 3rem;"></i>
            <h4 class="mt-3 text-muted">No Tickets Found</h4>
            <p class="text-muted">You haven't created any tickets yet or no tickets match your filters.</p>
            <a href="{% url 'tickets:ticket_create' %}" class="btn btn-primary">
                <i class="bi bi-plus-circle"></i> Create Your First Ticket
            </a>
        </div>
    {% endif %}
</div>
{% endblock %}